Sponsored By Lucilium
John Heiberger, president and founder of Lucilium LLC, donates his time, facilitates, and leads the consortium with direction from our most active participants. He has part of the contact center industry since 1995 and has deep roots in both Information Technology, Contact Center Operations, and over 115 industries.
He is known for his uncompromising delivery of results while building a foundation of trust. He is supported by a network of industry professionals who have delivered compelling business solutions within almost every industry. Continuously maintains the highest of standards and valued for doing what is right for the client.
Click here to learn more about Lucilium and how John has redefined the role and involvement of consultants.
John Heiberger, President & Founder
Contact Center Solutions Resources, Support and Networking
Being a user, contact center solution is rewarding and challenging. Most of us have found it difficult to uncover how and why other customers use these products; Integration with other solutions, overall use, customer experience/journey, artificial Intelligence, digital approach, and other valuable information.
One of our goals is to find similar customers that are willing to participate in our consortium. The main purpose is to share information, learn from each other, and trade best practices. The secondary purpose is to assert ourselves and help influence your provider’s priorities and roadmap to improve the product.