The discussions at CCSC meetings involve both senior statesmen/women in Contact Center industry, and those new to it. By grounding the conversations with use cases that impact every industry these meetings are a high value activity. John provides a welcoming environment for all who wish to engage along with his well-established industry experience.

I have found the consortium to be invaluable. I level of expertise and the collaboration between the members allows all of us to share experiences and discover how common problems are solved.  I have been dealing with a media delay issue for nearly 6 month and after some discussion I found there was another company that had encountered the same issue. When contacting the vendor let to no solution, it was solved by one of the members in the group. I then discussed what the problem I was having and found the same solution resolved my 6-month long dilemma. I have also been able to find out what the trends are for fellow enterprise engineers in the industry that we all need to solve for. There is noting like this that I have found. There is not vendor slant on the product and any issues and real-world situations,  problems, and resolution can be more quickly addressed with this group.

I have found this forum to be very informative, with its mix of users and industries there are many perspectives and ideas that can provide insights and advice that is useful in the real world.